Terms of Service
Welcome to pndslippers.com. These Terms of Service govern your use of the website operated by See Nga Limited. By accessing or using pndslippers.com, you agree to be bound by these Terms of Service. If you do not agree, you must not use pndslippers.com.
Use of the Website
You agree to use pndslippers.com only for lawful purposes. You must not use pndslippers.com in any way that violates applicable laws or regulations. You must not attempt to gain unauthorized access to any part of pndslippers.com or its systems.
Product Information
We sell women's shoes. We describe our products accurately. However, we do not warrant that product descriptions or other content on pndslippers.com are error-free. If a product offered by See Nga Limited is not as described, your sole remedy is to return it in unused condition according to our refund policy.
Orders and Payment
When you place an order on pndslippers.com, you are making an offer to purchase. We reserve the right to accept or reject any order. Payment must be made at the time of order. We accept payment methods displayed on pndslippers.com. You represent that you have the legal right to use any payment method you provide.
Shipping
We ship women's shoes to addresses within the regions we serve. We do not promise specific delivery days. Title and risk of loss pass to you upon our transfer of the products to the carrier. You are responsible for providing accurate shipping information.
Refund and Return Policy
We offer a strict 14 days no-reason refund policy. You may return any purchased item within 14 days of receipt for a refund. You do not need to provide a reason for the return. To be eligible, the item must be in its original condition, unworn, and with all original packaging. Returned items must be postmarked within 14 days of receipt. We do not accept returns after 14 days of receipt. You must contact us at [email protected] to initiate the return. We will provide return instructions. You are responsible for return shipping costs unless the item is damaged or defective.
Refund processing and arrival to your account takes at least 14 days. This period begins from the date we receive the returned item and confirm its eligibility. We will process the refund to your original payment method. The refund amount will be the price you paid for the item. Shipping costs are non-refundable unless the return is due to damage or defect.
PayPal Refunds
If you paid using PayPal, PayPal refunds take at least 14 days. Due to local laws, PayPal refunds in some regions may take up to 30 days. We initiate the refund promptly, but PayPal's processing time and regional regulations determine when the funds appear in your account. We are not responsible for delays caused by PayPal or local laws.
Damaged or Defective Items
Any claims for damaged or defective items must be submitted within exactly 7 days of receipt. You must contact us at [email protected] within this period. Provide your order number, a description of the damage or defect, and photographs. You must retain the damaged item and original packaging until the claim is resolved. If we verify the claim, we will provide a prepaid return label and issue a full refund or replacement at your option. Claims submitted after 7 days of receipt will be denied.
Governing Law
These Terms of Service are governed by the laws of Hong Kong. Any dispute arising from these Terms of Service or your use of pndslippers.com shall be resolved exclusively in the courts of Hong Kong. You consent to the personal jurisdiction of such courts.
Limitation of Liability
To the maximum extent permitted by law, See Nga Limited shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of pndslippers.com or any products purchased. Our total liability shall not exceed the amount you paid for the product giving rise to the claim.
Intellectual Property
All content on pndslippers.com, including text, images, logos, and software, is the property of See Nga Limited or its licensors. You may not reproduce, distribute, or create derivative works without our express written permission. You may not use any meta tags or hidden text utilizing our name or trademarks without our written consent.
Termination
We may terminate or suspend your access to pndslippers.com immediately, without prior notice, for any breach of these Terms of Service. Upon termination, your right to use pndslippers.com ceases. We may also delete your account and any related information. Provisions that by their nature should survive termination shall survive.
Changes to Terms
We may revise these Terms of Service at any time. The revised version will be posted on pndslippers.com. Your continued use of pndslippers.com after posting constitutes acceptance of the revised terms. You should review these Terms of Service periodically.
Contact Information
For questions about these Terms of Service, contact us at [email protected]. Our postal address is 4/F, Block B, Queen Mary Hospital, 102 Pok Fu Lam Road. Our phone number is +852 5500 2247.