Overview
This Shipping & Returns document outlines the policies of See Nga Limited regarding the shipment of women's shoes and the return of those items. By purchasing from pndslippers.com, you agree to these policies. All policies are absolute and specific. No other terms apply.
Shipping Policy
See Nga Limited ships women's shoes to locations within the regions specified during checkout. Shipping timelines are determined by the selected shipping method and the destination. The company does not guarantee specific delivery dates. All shipping fees are calculated at checkout and are non-refundable. The company provides tracking information once the order has been dispatched. The buyer is responsible for any customs duties, taxes, or import fees imposed by the destination country.
Order Processing
See Nga Limited processes orders in the sequence they are received. Order processing occurs during business days. The company does not process orders on weekends or holidays. Once an order is placed, changes to the shipping address or items are not permitted. The company reserves the right to cancel any order for any reason.
Shipping Methods and Timelines
See Nga Limited offers standard shipping and expedited shipping. The available methods are displayed at checkout. Delivery timelines are determined by the carrier and the destination. The company does not control carrier delays. Shipping timelines are qualitative and not guaranteed. The company does not fabricate specific delivery days.
International Shipping
See Nga Limited ships to select international destinations. International shipping timelines vary by country. The buyer is responsible for all customs clearance procedures. The buyer must pay all duties, taxes, and fees required by the destination country. The company does not refund shipping fees for international orders that are refused by customs.
Returns Policy
You may return most items within exactly 14 days of receipt for a refund, for any reason. This is a strict 14-day no-reason refund policy. To be eligible, items must be unused and in original packaging. The buyer completely bears the return shipping costs. The company does not provide prepaid return labels. All returns must be sent to the specific return address provided below.
Return Eligibility
Items must be unused and in original packaging to be eligible for return. Items that are used, damaged by the buyer, or missing original packaging are not eligible for a refund. The company inspects all returned items. The company reserves the right to refuse returns that do not meet these conditions. No specific non-returnable product categories are listed because all items are subject to the same conditions.
Return Process
To initiate a return, follow these steps:
1. Contact See Nga Limited at [email protected] within 14 days of receipt to request a return authorization. Provide your order number and the reason for return.
2. Receive a return authorization number and instructions from See Nga Limited.
3. Package the items securely in their original packaging. Include all original tags and accessories.
4. Write the return authorization number on the outside of the package.
5. The recipient must be See Nga Limited, the contact phone is +852 5500 2247, and the specific return address is 4/F, Block B, Queen Mary Hospital, 102 Pok Fu Lam Road.
6. Ship the package to the return address provided. The buyer is responsible for all return shipping costs and must use a trackable shipping service.
7. Notify See Nga Limited with the tracking number once the return is shipped.
8. See Nga Limited will inspect the returned items upon receipt.
Return Authorization
A return authorization number is required for all returns. Returns without a valid return authorization number will be refused and returned to the sender at the buyer's expense. The return authorization number must be written on the outside of the package. The return authorization number is valid for 14 days from the date of issuance.
Inspection of Returns
See Nga Limited inspects all returned items upon receipt. The company determines whether the items meet the return eligibility conditions. If the items do not meet the conditions, the company will refuse the return and ship the items back to the buyer at the buyer's expense. The company's determination is final.
Return Shipping Costs
The buyer completely bears the return shipping costs. The company does not reimburse return shipping costs. The company does not provide prepaid shipping labels. The buyer must pay for all shipping charges associated with returning items.
Damaged or Defective Items
Any claims for damaged or defective items must be submitted within exactly 7 days of receipt. Contact See Nga Limited at [email protected] with photographs of the damage or defect and your order number. Claims submitted after 7 days will not be accepted. This policy perfectly matches the Terms of Service.
Refund Processing
Refunds are processed within at least 14 days after the returned item is received and inspected. The refund will be issued to the original payment method. Refund arrival time is at least 14 days from the date the return is approved. The company does not refund original shipping charges. The buyer bears all return shipping costs.
PayPal Refunds
PayPal refunds take at least 14 days; however, note that local laws require up to 30 days for PayPal refunds in some regions. The company complies with all applicable local laws regarding refund timelines for PayPal transactions.
Lost or Damaged Shipments
See Nga Limited is not responsible for shipments that are lost or damaged after they have been dispatched. The buyer must file any claims with the carrier. The company will provide tracking information to assist the buyer. The company does not issue refunds for lost or damaged shipments after dispatch.
Exchanges
See Nga Limited does not offer exchanges. If you wish to receive a different item, you must return the original item for a refund and place a new order. The return and new order are subject to all policies in this document.
Contact Information
For questions about shipping or returns, contact See Nga Limited at [email protected]. The recipient for returns must be See Nga Limited, the contact phone is +852 5500 2247, and the specific return address is 4/F, Block B, Queen Mary Hospital, 102 Pok Fu Lam Road.